Efesti offers a free service of returns, so you have the right to withdraw from the contract without giving any reason, within 14 days from the day in wich you, or a third party (other than the selected vector) acquires physical possession of the property. To exercise your right of cancellation you must provide a clear statement (for example a letter sent by post, fax or email).

You can contact us at: Efesti srl Strada Maggiore 16, Bologna cap. BO 40125 Florence, tel 051 0567712 email [email protected]

You can use the model withdrawal that you can find at the bottom of this page.

If you back off the purchase contract, you will be refunded all payments you have made in our favour, including the cost of delivery (except for the additional costs arising from your choice of a different delivery’s type different from the least expensive type of standard delivery we offered), in any case not later than 30 days from the day when we are informed of your decision to withdraw. Refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; In any case, you will not incur any fees as a result of such refund. The refund is still suspended until receipt of the goods and the control of the same by the craftsman who made them. You are required to return the goods by delivery of the same within a period not exceeding fourteen (14) days from the date of receipt. The costs and risks associated with the return of the products will be at your expense, so you will need to send them securely with the necessary guarantees to ensure that the products arrive in perfect condition. The only expenses due to the exercise of the right of withdrawal are the shipping costs of the goods to the seller. The return can not take place in any case if the products supplied were clearly objects of use. Products must be returned with the appropriate protections in their original packaging, in perfect condition (not damaged or soiled), with all accessories, instructions and any documentation. In case of use of the right of withdrawal for only part of the order, only the price of the returned product will be refunded. Efesti also offers products developed specifically as a result of the order you have made and other customized products. This kind of products are all those marked with a completion time greater than 10 days. On this type of products you can not exercise the right of withdrawal.

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